Privacy Policy – Southern Spark 3D (Pty) Ltd
Effective date: 14 September 2026
Last updated: 14 September 2026
Our website address is: https://southernspark3d.co.za.
1. Who we are (Responsible Party)
Southern Spark 3D (Pty) Ltd (“we”, “us”, “our”) is a 3D printing and design service based in Cape Town, South Africa.
Physical address: 23 Milner Street, Paarden Eiland, Cape Town, South Africa
Email: production@southernspark3d.co.za
Phone: +27 62 078 2309
For the purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), Southern Spark 3D (Pty) Ltd is the Responsible Party.
Registration number: 2026/406844/07
2. What personal information we collect
We collect personal information that you voluntarily provide to us, mainly through our lead / contact form on the website. This typically includes:
- Name
- Email address
- Phone number
- Company name (if provided)
- Details of your enquiry or project requirements
- Any other information you choose to include in the message
We may also collect limited technical information automatically (e.g. IP address, browser type, and basic usage data) to help detect spam and improve the website.
We do not collect special personal information (such as health, biometric, or religious data) unless you voluntarily provide it and it is necessary for a specific enquiry.
3. How we use your information
We use the information you submit via the lead form for the following purposes:
- To respond to your enquiry
- To provide quotes and discuss 3D printing / design services
- To communicate with you about your project
- To manage and follow up on leads
- To improve our services and website
The legal basis for processing is your consent (by submitting the form) and/or our legitimate interest in responding to business enquiries and running our operations.
4. Where your data goes
When you submit the lead form, the personal information you provide is processed and stored using third-party service providers that help us run our business. These may include:
- Cloud-based spreadsheet or database tools
- Email and notification systems
- Customer relationship or project management platforms
- Cloud storage services
- Website hosting and form-processing services
- Security and spam-prevention tools
Some of these service providers may process data on servers located outside South Africa. In such cases we rely on the safeguards permitted under section 72 of POPIA (including contractual commitments that provide an adequate level of protection).
We only share your information with these service providers to the extent necessary to respond to your enquiry, manage leads, and operate our website and services. We do not sell or rent your personal information to third parties.
5. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
6. Who we share your data with
We only share your personal information with trusted third-party service providers who help us operate our website and business (for example, hosting, form processing, email, cloud storage, and security tools). These providers process your information only on our instructions and only as necessary for the purposes described in this policy.
We do not sell or rent your personal information to anyone.
We may also disclose your information if required by law, or if it is necessary to protect our rights, property, or safety, or that of our customers or others.
7. How long we retain your data
- Lead form submissions are retained for as long as necessary to respond to your enquiry and manage any resulting business relationship (typically up to 24 months, or longer if needed for legitimate business or legal reasons).
- For registered users (if any), we store the personal information provided in the user profile until the account is deleted or you request erasure.
You may request deletion at any time (see Your rights below).
8. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion / erasure of your personal information (subject to any legal retention obligations)
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator (South Africa)
To exercise any of these rights, email us at production@southernspark3d.co.za. We will respond within a reasonable time as required by POPIA.
You can also request an exported file of the personal data we hold about you.
9. Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. Access to your information is limited to authorised personnel only. However, no method of transmission over the internet is 100% secure.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date shown at the top. Continued use of the website after changes constitutes acceptance of the updated policy.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Southern Spark 3D (Pty) Ltd
Email: production@southernspark3d.co.za
Phone: +27 62 078 2309
Address: 23 Milner Street, Paarden Eiland, Cape Town, South Africa
You also have the right to lodge a complaint with the Information Regulator (South Africa)